Coronavirus Frequently Asked Questions

Many students and parents have submitted questions and concerns. We've moved some information directly to for students and employees to access relevant information. Follow the links below:

Student Resources
Employee Resources

Here are some responses to the more frequent inquiries:


Will we still have Commencement?

The plan for Commencement is being closely monitored. Guidance for large group gatherings are being provided by State and Public Health officials. The University will follow all guidelines provided. Degrees will be conferred at the end of the semester. (Updated 3/19/20)

Since classes were postponed for one week, will the semester be extended by an additional week in May?

No, the University is not extending the semester an additional week. Your instructors are working to fit in all of your remaining course objectives in the remaining weeks. (Updated 3/14/20) 

When will I be able to register for fall classes?

Registration for the fall semester has been set for April 6, 2020. Current students have will receive more information about the registration process via their Olivet email. (Updated 3/24/20)

Can I still utilize my academic accommodations?

Yes. Please contact the office of learning support services at (Updated 3/14/20)

What about getting the textbooks that I need?

We have partnered with our Hammes Bookstore, VitalSource® and major publishers to provide FREE ACCESS to online course material through the remainder of the spring 2020 semester. Simply log in to the VitalSource Bookshelf app using your email address and search for your course materials from participating publishers via VitalSource’s Explore capabilities within Bookshelf.
If a required book is not available through VitalSource®, please email The bookstore, at the end of the semester, will also be emailing any students who rented books, a FREE pre-paid shipping label to return the books. (Updated 3/19/20)

What are the hours for Benner Library?

The library will remain open. Starting March 23, hours of operation will be 10:00 am – 3:00 pm, Monday-Friday. There will be no extended hours in the Fishbowl. Access to Benner Library is limited to current ONU faculty, staff, and students. If you have questions, you may call 815-939-5354 or email The online resources can be accessed at (Updated 3/27/20). 

What if I need to get library resources from off campus?

You may have Benner Library materials sent to your home. (Updated 3/19/20)

What are hours for the bookstore?

The bookstore will be closed until further notice except for online orders. (Updated 3/16/20) 

How can I access post office services?

The post office window will be open 10:00 am - 2:00 pm, on Tuesdays, Thursdays & Saturdays, with the exceptions of April 10-13 (closed for Easter Break).

The inner campus mail courier will not be making any pickups or deliveries. If you have a special circumstance, please email Large mailings will need to be scheduled in order to staff accordingly. If a large shipment is expected, please let the mailroom staff know so they can watch for it. Shipments arriving via freight will still need to be coordinated with Physical Plant for delivery. The number for the post office is 815.939.5226. 

If a student has mail that they need forwarding, please note the following:

  • The post office can only forward UPS and USPS (except "junk" mail).
  • If something was shipped via FedEx or an Amazon driver, it is not forward-able.
  • Please make sure you change your shipping address with online retailers, bills and any other mailings you may have. 
  • Don’t forget about your monthly subscriptions like FabFitFun, Ipsy, HelloFresh, etc.
  • You need to make sure your address is current via the My Olivet portal. 
    • Log into Self Service to verify or change your current address. 
    • We can NOT change it in the post office.
  • We will start automatically forwarding mail April 1. 
    • If for some reason you do NOT want your mail forwarded, please contact us at
    • If you have mail that is not forward-able, we will contact you with a shipping quote or can hold it until you can get to campus to pick it up.
  • If students cannot come in during post office hours, they will need to contact the post office with payment information and we can ship it to you.  
    • Postage pricing will vary depending on size, weight, & zip code.

(Updated 3/23/20)


Are community events still happening on campus?

No. All outside events on campus have been cancelled through May 8, 2020. (Updated 3/28/20)


What is the plan for room and board reimbursement?

It is important to us that we handle student room and board expenses appropriately. Dr. Bowling announced on March 24 that the University will be providing credit for room and board for the unused portion of this semester and will provide a refund to graduating seniors. This is a commitment that we take seriously. Credits and refunds will be determined based on each student’s unique charges and the level of ONU scholarships each student is currently receiving. The Office of Student Financial Services will be sending details to each student as these are completed. Please contact Student Financial Services at 815-939-5245 or to find out more. (Updated 3/24/20)


I'm having a difficult time handling all of these changes. Can I still access Counseling and Health Services to talk to a counselor?

Yes! Olivet's Counseling and Health Services staff is working on ways to continue to serve our students. We realize that sudden changes and uncertainty may be overwhelming and cause strong emotions. Our staff is working hard to provide students with support resources via the Counseling and Health Services portal found on My.Olivet.Edu (go to Menu<Student Support<Counseling and Health Services). Students may request an appointment for tele-therapy or tele-health. As always, if you are experiencing a medical emergency, please call 911. Or, if you feel like you are having a severe emotional reaction, please call the National Suicide Prevention Lifeline at 800-273-TALK (8255) and the Crisis Text Line by texting "START" to 741-741. 

In the meantime, we encourage everyone to get adequate rest, maintain a healthy diet and get regular exercise. Here are some tips to help manage Coronavirus anxiety and stay emotionally well. (Updated 03/23/20) 

Is there a hotline for COVID-19 questions?

Yes, you may call the CDC Hotline 24 hours a day at 1-800-232-4636. (Updated 03/14/20) 

Are there confirmed cases of COVID-19 in the state of Illinois or Kankakee County?

Yes. Cases by county in Illinois can be found on the IDPH website. As the number of COVID-19 cases being reported continues to rise significantly each day, the State of Illinois is working to increase testing capacity by working with Illinois hospitals to implement testing within their facilities. Additionally, the State is working with the U.S. Department of Health and Human Services, Wal-Mart, and Walgreens to set up drive-thru testing sites in the hardest hit areas of the state. These facilities will focus on senior citizens, first responders, and health care workers. (Updated 3/20/20) 

What should I do if I am a student on campus and become ill?

If you develop a cough, fever, and difficulty breathing AND you have traveled to an area with or have been in contact with a person who has COVID-19, please isolate yourself in your room and call Student Health Service 815-939-5256. After hours and on weekends, please call the Riverside COVID-19 Hotline for instructions to access care. Please do not go to the hospital or a physician’s office first; you could risk infecting others. Keep in mind that  people who are mildly ill may be able to isolate and care for themselves at home. You should isolate yourself at home for 7 days after you first become ill, or 72 hours after your fever has resolved and symptoms are improving, whichever is longer. (Updated 03/27/20)

If you are well and have traveled to or through any of the following countries where there is ongoing widespread transmission of COVID-19, DO NOT COME TO CAMPUS. Stay home (self-quarantine) for 14 days from the time you left the area and practice social distancing.

Take these steps to monitor your health and practice social distancing:

  • Take your temperature with a thermometer two times a day and monitor for fever. Also watch for cough or trouble breathing. If you become ill in the next 14 days, please follow the guidance for ill staff or students.
  • Stay home and avoid contact with others. Do not go to work or school for this 14-day period. Discuss your work situation with Human Resources or Student Development by email as soon as possible. 
  • Do not take public transportation, taxis, or ride-shares during the time you are practicing social distancing.
  • Avoid crowded places (such as shopping centers and movie theaters) and limit your activities in public.
  • Practice social distancing: staying out of crowded places, avoiding group gatherings, and maintaining distance from others (approximately 6 feet or 2 meters) when possible.

If you get sick with fever (100.4°F/38°C or higher), cough, or have trouble breathing:

  • Seek medical advice. Call ahead before going to a doctor’s office or emergency room.
  • Tell your doctor about your recent travel and your symptoms.
  • Avoid contact with others.
  • Do not travel while sick.
  • Cover your mouth and nose with a tissue when coughing or sneezing.
  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not readily available, use an alcohol-based hand sanitizer that contains at least 60% alcohol. Soap and water should be used if hands are visibly dirty.

For detailed guidance from the CDC. Please follow this link:

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