Grievance Procedure — SGCS

When disagreements occur within a course or program (other than a grade appeal), the informal process is the first mechanism of resolution. This process involves documented conferences progressing sequentially between

1. The student and the involved individual.
2. The student, the involved individual, and the Program Director/Coordinator (as applicable).
3. The student, the involved individual, and the Associate Registrar - SGCS.

This informal process should be instituted no later than 10 business days after the disputable incident. If a satisfactory conclusion is not attained by Step 3 of the informal process, the student may then initiate the formal process with the Associate Registrar - SGCS.

To formalize a grievance, the student must submit a written statement of the grievance, along with any pertinent attachments, to the Associate Registrar - SGCS. This must be accomplished within five business days after the completion of the informal process. The Grievance Committee will be convened for a hearing. All discussions within the Grievance Committee are strictly confidential. All parties directly involved will be notified of the proceedings.